About Us

 

An international tech boutique with full-service solutions.

Shone Services provides Managed IT Services to businesses that are looking for premium service and support. We provide exceptional quality to our clients, giving them access to IT services that meet their highest standards.

Immersive

We fully integrate with your business, understanding your goals and challenges as if they were our own. This immersive approach ensures that our solutions align seamlessly with your operations.

Attentive

Every client interaction is handled with care and precision. We listen closely, respond quickly, and make sure no detail is overlooked.

Professional

From communication to execution, our standards remain consistently high. You can rely on us for dependable service and a polished experience at every step.

Knowledgable

Our team brings deep expertise across IT disciplines. We translate complex technology into practical solutions that drive real business results.

We partner with industry leaders

The Mission.

To provide businesses with unparalleled and affordable IT services with customer service levels that feels like we are a part of the team.

Why Choose Us

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In Business Since 2011

We have

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Short Wait Times

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Over 20 Years in Business

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Expert Leadership.
Unparalleled Care.

A team that shares the same ethos; provide a service that always goes the extra mile for you.

Andrew Shone

Andrew Shone

Chief Technology Officer

Laura Eve

Laura Eve

Chief Operating Officer

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Name Goes Here

Financial Controller

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Relationship Manager

Reasons to partner with us

Controlled costs

You want to be cost-effective in every aspect of your business. Mismanaged IT systems can end up costing far more than they are worth so it is essential that you have a system that is efficient, well maintained and works to your specification. Not to mention your no-compromise stance on quality. With an MSP, you can achieve a feasible and cost efficient way to a high-quality IT service that works for you well in to the future.

Comprehensive Range of Solutions

It is often the case that small and overwhelmed IT departments can be an encumbrance on the business they belong to. Errors become more likely, response times and problem solving become ever slower and the expensive staff members start becoming unhappy and less productive. An MSP resolves all these issues by allowing you to utilize a range of efficient and comprehensive solutions that fit your requirements at any time. An MSP will always be capable of scaling up as your own business does.

Availability

Shone Services understands that as much as businesses want their IT infrastructure running seamlessly in the background and out of sight, they don’t want the same from the staff that provide it. We feel exactly the same. It is becoming rarer and therefore more important to have face-to-face time in this ever more dispersed and technological world, which is why all Shone Services subscriptions have built in on-site support time for each client. This ensures that all of your staff have an opportunity to ask any questions they have from the comfort of their own desk and get tips and tricks from an IT professional.

Compliance

Ensuring regulatory compliance can be very stressful for SMB’s. With the way businesses store and transfer more and more data between in-house and cloud systems it has become ever more necessary that your business is compliant with your industry’s regulations. From Sarbanes-Oxley to HIPAA, an MSP can get your business complaint in no time.

Complex Solutions Made Simple

All aspects of technology is constantly evolving and SMB’s with limited resources can quickly be left struggling to figure out what is best for their needs and find that they are left behind their competitors. Partnering with an MSP ensures that you have a specialist team of stable and dependable IT professionals providing your business with the most suitable and up to date systems for a fraction of the cost. They turn potentially expensive IT headaches into a well-executed and painless activity.

Frequently Asked Questions

What Is Managed IT Services?

Managed IT Services means outsourcing the monitoring, management, and support of your IT systems to our team. Instead of waiting for problems, we proactively keep your technology running smoothly, securely, and efficiently.

What Industries Do You Serve?

We work with businesses across multiple industries. Our solutions are tailored to meet industry regulations and your unique operational needs.

Here is an example of industries we work with:

  • Behavioral and Mental Health

  • Construction

  • Engineering (Architectural, Electrical)

  • Environmental & Recreation

  • Fire & Security

  • Healthcare

  • Human Resources

  • Industrial Laboratories

  • Journalism

  • Local Government

  • Manufacturing (Heavy, Precision)

  • Market Research

  • Nonprofits across all industries

  • Professional (Accountancy, Law Firm)

  • Restoration & Remediation

  • Specialty Retail

  • Telecommunications & Internet Services

1 Why should I choose a Managed IT Services Provider?

Better quality for everyone.

The traditional break/fix method of IT support does not work in favor of the end user; that’s you. The reason for this is that the IT technician has no real reason to ensure your systems don’t fail in the future, or keep them running satisfactorily – they are only being paid when something goes wrong. So the more problems you have, the more money they make.

We don’t like that concept.

Opting for Managed Services and its subscription-based payments means that everyone’s goals become aligned. You, the client, pay a flat fee and get a quality service all year round and we, your Service Provider, have the incentive to keep your systems running perfectly all the time to ensure our clients stay happy and that we don’t incur out-of-pocket expenses if errors arise.

2 Why Should I Choose a Managed IT Services Provider?

In ancient China, there’s a teaching story about doctors who were paid only when their patients were healthy. If someone fell ill, the doctor’s retainer stopped until they recovered. The moral was simple but powerful: a physician’s duty is to prevent illness, not just treat it. This flips the modern idea of healthcare on its head—tying a doctor’s livelihood to wellness instead of sickness, and aligning incentives so both doctor and patient benefit from prevention.

That same principle carries over to Managed IT Services. An MSP isn’t paid to wait around for problems; their role is to keep your systems healthy, secure, and available. By monitoring, patching, backing up, and planning ahead, they prevent downtime and disruption. The client pays a steady retainer for stability, not for chaos. And when issues do arise, the service model already demands swift and effective recovery—because the true measure of value is how well the systems stay healthy in the first place. Managed IT, like those ancient doctors, succeeds when prevention is the norm, not the exception.

3 Why Should I Choose a Managed IT Services Provider?

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How does your team handle cybersecurity?

We integrate cybersecurity into every service we provide. From endpoint protection and email security to firewalls and employee training, our layered approach shields your business against today’s evolving threats.

Free Consultation

Find out how Shone Services can ease your pain points, improve your business and help you achieve company goals by providing some Techno-TLC.

With a free, no obligation consultation you will find out how much your business can benefit from partnering with Shone Services.

Contact us

Call Us

(502) 405-8181

Email Us

info@shoneservices.com

Our Location

Unit 43752

119 Evergreen Road

Louisville KY 40253

Get in touch

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