by Andrew Shone | Jun 4, 2025 | Business, Newsfeed
Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. It’s also necessary to stay competitive in today’s technology-driven business world.
But that promise can turn into a financial nightmare if you neglect two important things. These are employee training and change management. You can end up losing money simply because employees can’t use their technology.
When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall. Read on for common staff technology issues as well as the solutions.
Lack of Technology Training
Imagine investing in a top-of-the-line CRM system, then you see your sales team floundering instead of excelling. You were expecting the CRM to make their jobs easier, but they can’t find key features, struggle with data entry, and miss deadlines.
Why? Because they haven’t been properly trained on the new software. This scenario plays out in countless businesses. It leads to the following costs:
Lost Productivity
Employees fumbling with unfamiliar tech lose valuable work time. Imagine the lost sales opportunities if your team can’t process orders or can’t generate reports due to inadequate training on the new CRM.
Costly Errors
Confusion and frustration lead to mistakes. Inaccurate data entered into the new system requires time and money to fix. This impacts budgets and potentially damages client relationships.
Demotivation and Resistance
Struggling with a new system is demoralizing. Untrained employees might resist using it altogether. They can cling to outdated (but familiar) methods. This hinders adoption and negates the benefits of the new tech.
Failing to Manage the Change
New technology disrupts workflows. Without proper change management, employees feel overwhelmed and insecure. Change management is looking at the “human” side of change. It’s about helping employees understand why things are changing as well as providing training, support, and other engagement. The goal is to help them transition successfully.
Organizations using change management are 67% more likely to achieve desired project outcomes.
When companies neglect change management, the following can happen.
Low Morale
Change can be stressful. Employees can feel lost and undervalued, especially due to a lack of clear communication and support during the transition. This can lead to low morale and a negative work environment.
Shadow IT
Employees may feel the new system isn’t meeting their needs. This can cause them to resort to using unauthorized tools (shadow IT). This creates security risks and undermines the investment in the new technology.
Resistance to Future Improvements
A negative experience with a tech rollout can make employees wary of future changes. This can hinder innovation as well as make it difficult for the company to adapt to evolving market trends. Without change management, employees tend to get “change fatigue.” This can make them less productive.
Building a Bridge to Success
The key to unlocking the true value of new technology? It lies in effective training and change management. Here’s how to avoid the negative costs and get the full benefits from your tech.
Invest in Comprehensive Training
Don’t treat training as an afterthought. Yes, some tools say they’re easy to use, but people have different tech literacy levels. Some may pick up things quickly, but many don’t. There’s no replacement for targeted training on a business application.
Develop a tailored training program that goes beyond basic features. Include video tutorials, hands-on workshops, and ongoing support resources. This helps everyone feel comfortable using the new tools.
Focus on User Adoption, Not Just Features
Training shouldn’t just explain how the software works. It should focus on how the new system will benefit employees in their daily tasks as well as improve
workflow efficiency. If employees don’t adopt the tech well, you don’t see its full benefits.
Embrace Change Management
Communicate the “why” behind the change. Explain how the new technology will make everyone’s jobs easier as well as ultimately benefit the company as a whole. Encourage open communication and address concerns throughout the transition.
The Takeaway
New technology is a powerful tool, but it’s only as valuable as its users. Prioritize employee training and change management. This will help you bridge the gap between a shiny new system and a real return on investment.
Happy, well-trained employees using the right tools are your secret weapon. They can help you maximize efficiency, boost morale, and stay ahead of the curve. Don’t let a lack of training turn your tech upgrade into a financial drain.
Need Help With Technology Training?
Efficiency and productivity improvements are the goals of most technology transformations. We can help you meet your tech goals with staff training. We can tailor training and support to your needs, as well as helping your team excel with new tech and existing tools.
Are you ready to discuss a tailored tech training plan for your staff?
Contact us today to learn more.
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by Andrew Shone | May 28, 2025 | Cybersecurity, Newsfeed
Cyberattacks are a constant threat in today’s digital world. Phishing emails, malware downloads, and data breaches. They can cripple businesses and devastate personal lives.
Employee error is the reason many threats get introduced to a business network. A lack of cybersecurity awareness is generally the culprit. People don’t know any better, so they accidentally click a phishing link. They also create weak passwords, easy for hackers to breach.
It’s estimated that 95% of data breaches are due to human error.
But here’s the good news, these mistakes are preventable. Building a strong culture of cyber awareness can significantly reduce your risks.
Why Culture Matters
Think of your organization’s cybersecurity as a chain. Strong links make it unbreakable, while weak links make it vulnerable. Employees are the links in this chain. By fostering a culture of cyber awareness, you turn each employee into a strong link. This makes your entire organization more secure.
Easy Steps, Big Impact
Building a cyber awareness culture doesn’t require complex strategies or expensive training programs. Here are some simple steps you can take to make a big difference.
1. Start with Leadership Buy-in
Security shouldn’t be an IT department issue alone. Get leadership involved! When executives champion cyber awareness, it sends a powerful message to the organization. Leadership can show their commitment by:
- Participating in training sessions
- Speaking at security awareness events
- Allocating resources for ongoing initiatives
2. Make Security Awareness Fun, Not Fearful
Cybersecurity training doesn’t have to be dry and boring. Use engaging videos, gamified quizzes, and real-life scenarios. These keep employees interested and learning.
Think of interactive modules. Ones where employees choose their path through a simulated phishing attack. Or short, animated videos. Videos that explain complex security concepts in a clear and relatable way.
3. Speak Their Language
Cybersecurity terms can be confusing. Communicate in plain language, avoiding technical jargon. Focus on practical advice employees can use in their everyday work.
Don’t say, “implement multi-factor authentication.” Instead, explain that it adds an extra layer of security when logging in. Like needing a code from your phone on top of your password.
4. Keep it Short and Sweet
Don’t overwhelm people with lengthy training sessions. Opt for bite-sized training modules that are easy to digest and remember. Use microlearning approaches delivered in short bursts throughout the workday. These are a great way to keep employees engaged and reinforce key security concepts.
5. Conduct Phishing Drills
Regular phishing drills test employee awareness and preparedness. Send simulated phishing emails and track who clicks. Use the results to educate employees on red flags and reporting suspicious messages.
But don’t stop there! After a phishing drill, take the opportunity to dissect the email with employees. Highlight the telltale signs that helped identify it as a fake.
6. Make Reporting Easy and Encouraged
Employees need to feel comfortable reporting suspicious activity without fear of blame. Create a safe reporting system and acknowledge reports promptly. You can do this through:
- A dedicated email address
- An anonymous reporting hotline
- A designated security champion employees can approach directly
7. Security Champions: Empower Your Employees
Identify enthusiastic employees who can become “security champions.” These champions can answer questions from peers. As well as promote best practices through internal communication channels. This keeps security awareness top of mind.
Security champions can be a valuable resource for their colleagues. They foster a sense of shared responsibility for cybersecurity within the organization.
8. Beyond Work: Security Spills Over
Cybersecurity isn’t just a work thing. Educate employees on how to protect themselves at home too. Share tips on strong passwords, secure Wi-Fi connections, and avoiding public hotspots. Employees who practice good security habits at home are more likely to do so in the workplace.
9. Celebrate Successes
Recognize and celebrate employee achievements in cyber awareness. Did someone report a suspicious email? Did a team achieve a low click-through rate on a phishing drill? Publicly acknowledge their contributions to keep motivation high. Recognition can be a powerful tool. It’s helps reinforce positive behavior and encourages continued vigilance.
10. Bonus Tip: Leverage Technology
Technology can be a powerful tool for building a cyber-aware culture. Use online training platforms that deliver microlearning modules and track employee progress. You can schedule automated phishing simulations regularly to keep employees on their toes.
Tools that bolster employee security include:
The Bottom Line: Everyone Plays a Role
Building a culture of cyber awareness is an ongoing process. Repetition is key! Regularly revisit these steps. Keep the conversation going. Make security awareness a natural part of your organization’s DNA.
Cybersecurity is a shared responsibility. By fostering a culture of cyber awareness your business benefits. You equip everyone in your organization with the knowledge and tools to stay safe online. Empowered employees become your strongest defense against cyber threats.
Contact Us to Discuss Security Training & Technology
Need help with email filtering or security rules setup? Would you like someone to handle your ongoing employee security training? We can help you reduce your cybersecurity risk in many ways.
Contact us today to learn more.
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by Andrew Shone | May 21, 2025 | Newsfeed, Productivity
Let’s face it, iPhones are amazing devices. But even the sleekest, most powerful iPhone can succumb to the dreaded slowdown. Apps take forever to load and scrolling feels sluggish. Pretty soon, simple tasks become frustrating ordeals.
If your iPhone has gone from speedy sidekick to sluggish snail, don’t despair! We are sharing some easy tips to get your iPhone back in tip-top shape.
Give it a Restart: The Digital Power Nap
This might seem like a no-brainer, but you’d be surprised! How long has it been since you’ve turned off your device? Just like us, iPhones need an occasional reboot. Restart your phone. This clears temporary files, closes lingering apps, and frees up memory. It’s a quick and easy way to give your iPhone a much-needed refresh.
Clean Out the Digital Clutter
Our iPhones can become digital packrats, hoarding photos, videos, and apps we no longer use. Do you really need all those selfies? This clutter can slow things
down. Take some time to declutter your digital life.
Photos and Videos
Review your photo and video library. Delete blurry pics, duplicates, and anything you don’t need anymore. Consider using cloud storage services like iCloud Photos or OneDrive. These store precious memories without clogging up your device’s storage space. Many also have an automated upload feature when you snap a new pic.
Unused Apps
Be honest, how many apps do you use daily? Identify apps you haven’t touched in months and delete them. This frees up phone storage space. It can also reduce background activity and improve battery life.
Offload Unused Apps & Keep Data (iOS 11 and later)
This nifty feature lets you free up storage space by keeping an app’s data while deleting the app itself. When you need the app again, you can simply download it without losing any saved data.
Remove Unneeded Podcasts
Many podcasts download to your device without you realizing it. This allows you to listen without a direct connection but can fill up your device fast! If you listen to several podcasts, they all can be taking up valuable space. Review your iPhone’s storage and remove unnecessary podcast downloads.
Tame Background App Refresh
Background App Refresh allows apps to fetch new content. This happens even when you’re not actively using them. It can be helpful for staying up-to-date but it can also drain your battery and slow down your phone.
Review your Background App Refresh settings. Turn it off for apps you don’t need constantly refreshing in the background.
Not Every App Needs to Know Where You Are
Many apps constantly track your location. They do it even when you’re not using them. This location tracking can drain your battery and impact performance. Review your Location Services settings. Restrict access for apps that don’t need constant location awareness.
Reduce Motion Effects
Apple’s fancy motion effects include things like app parallax and zoom animations. They can be beautiful, but they can also be resource-intensive. Turn off iPhone motion effects. This can free up processing power and make your iPhone feel snappier.
Update Your Apps and iOS
App and iOS updates often include performance improvements and bug fixes. Make sure you’re running the latest versions of your apps and iOS. This ensures
optimal performance and security.
Disable Automatic Downloads
Automatic app and iOS updates are convenient, but they can sometimes happen at inconvenient times, slowing down your phone. Consider disabling automatic downloads. Update apps and iOS manually when you have time and a good Wi-Fi connection. Make this a recurring task on your calendar. These updates are important for security, so you don’t want to forget them.
Nuclear Option: Reset Your iPhone
If all else fails, a factory reset might be necessary. This wipes your iPhone clean and restores it to its original settings. It can be the most effective way to clear out bugs that might be causing slowdowns.
But be careful with this nuclear option. Before doing a factory reset, be sure to back up your iPhone. Also, sign out of iCloud. This ensures you avoid losing important data.
Check Your Battery Health
A degraded battery can also contribute to slowdowns. Head to Settings > Battery > Battery Health. Here you can see your iPhone’s maximum battery capacity. If
it’s below 80%, your phone might be throttling performance to conserve battery life. In this case, consider replacing your battery for optimal performance.
Follow these simple tips. They’ll help you diagnose the cause of your iPhone’s sluggishness as well as get it running smoothly again. A little maintenance goes
a long way in keeping your iPhone happy and fast!
Need Help with a Smartphone or Tablet?
When your smartphone isn’t working right, it can be a real pain. Don’t struggle. Get help from the pros. Our team can diagnose internal and external smartphone issues as well as help with tablets, laptops, and other devices.
Contact us today to see how we can help.
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by Andrew Shone | May 14, 2025 | Newsfeed, Productivity
Gone are the days of paper-laden desks and rows of filing cabinets. The modern office is a hub of innovation. Technology plays a starring role in this transformation. The right tech tools can significantly boost your team’s productivity. Including streamlining workflows and fostering collaboration.
Is your company leveraging technology as well as it could? This article dives into the ways technology fuels office productivity. We’ll explore the benefits and provide tips for creating a tech-savvy workspace.
Boosting Efficiency: Technology as a Time-Saving Ally
The core benefit of technology in the office is its ability to save valuable time. Here are some key ways tech streamlines workflows and as frees up your team to focus on high-value tasks.
Automation Powerhouse
Repetitive tasks can be automated, eliminating manual effort and reducing errors. Imagine expense reports auto-populating. As well as scheduling meetings handled by an intelligent assistant. This frees up your team’s time for things like:
- Creative thinking
- Strategic planning
- Complex problem-solving
65% of knowledge workers say automating manual tasks reduces stress.
Cloud-Based Collaboration
Cloud storage platforms allow teams to access and share documents seamlessly. No matter where they are or what time it is. This eliminates the need for emailing back-and-forth versions. It ensures everyone is working on the latest iteration.
Additionally, cloud-based collaboration tools enable real-time document editing. As well as communication, fostering efficient teamwork.
Communication Revolution
Gone are the days of phone tag and endless email chains. Instant messaging platforms and video conferencing tools provide instant communication channels. This facilitates quick questions, brainstorming sessions, and remote team collaboration.
Enhancing Accuracy: Technology Mitigates Errors
Technology saves time. But it also reduces errors that can derail projects and waste valuable resources. Here are some ways you can leverage tech to do this.
Data Accuracy Champions
Spreadsheet formulas automate calculations. This eliminates the risk of human error in manual data entry. Project management software tracks deadlines and dependencies. This ensures tasks stay on schedule and budgets are adhered to. These tools provide a single source of truth for project information. This eliminates confusion and miscommunication.
Data Analytics for Informed Decisions
Data analytics tools provide insights into:
- Customer behavior
- Marketing campaign performance
- Project progress
This data-driven approach allows teams to make informed decisions based on real-time information. Having insightful analytics reduces the risk of costly mistakes.
Fostering Teamwork: Technology Bridges the Communication Gap
Technology empowers effective communication and collaboration, essential for a productive team environment. Here’s how it can do that.
Remote Work Enablement
Cloud-based tools and video conferencing apps promote seamless remote work. They allow teams to collaborate regardless of location. This fosters a more diverse workforce and expands your talent pool.
Knowledge Sharing Made Easy
Internal wikis and knowledge-sharing platforms allow teams to document processes. As well as share best practices and create a repository of company knowledge. This reduces the time spent reinventing the wheel. It also fosters a culture of learning and continuous improvement.
Project Management Made Simple
Collaborative project management tools provide many features, including:
- Clear task overviews
- Deadlines visibility
- Communication channels
This ensures everyone is on the same page. It fosters accountability and promotes smooth project execution.
Creating a Tech-Savvy Workspace: Considerations for Implementation
The benefits of technology in the office are undeniable. But successful implementation requires careful consideration.
Choose the Right Tools
Not all tech solutions are created equal. Review your specific needs. Choose tools that integrate seamlessly with your existing systems and workflows. User-friendliness is key. Complex tools can hinder productivity if they need extensive training.
Cybersecurity is Paramount
As your reliance on technology increases, so does the need for robust cybersecurity. Put in place data encryption and strong password protocols. Don’t forget the importance of employee training on cybersecurity best practices.
Digital Divide Awareness
Ensure technology adoption doesn’t leave anyone behind. Provide training and support for employees. Especially those who might be less comfortable with new tools. Remember, technology should empower everyone, not create barriers.
Embrace Change Management
Technology adoption isn’t always smooth sailing. Be prepared to manage change within your team. As well as provide ongoing support as they adapt to new tools and workflows. The extra help getting over road bumps can make a world of difference.
Contact Our Technology Optimization Experts Today!
Technology isn’t a magic bullet. But it is a powerful tool to transform your office into a hub of productivity. Carefully select the right tools. This will help you empower your team. As well as propel you to achieve greater efficiency, accuracy, and collaboration.
Need guidance to embrace the possibilities? Our technology optimization experts can help you build a tech-savvy workspace that thrives!
Contact us today to schedule a chat.
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by Andrew Shone | May 7, 2025 | New Technology, Newsfeed
Smart homes seem like something straight out of a sci-fi movie. They have lights that respond to your voice commands and thermostats that auto-adjust. Not to mention robot vacuums that clean your floors while you relax.
It’s all very tempting. But before you rush out and buy the newest gadget, there are some crucial considerations. Here are 7 essential things to ask yourself before diving headfirst into new smart home tech.
1. Does it Solve a Real Problem?
Not all smart home devices are created equal. Some offer genuine solutions to everyday problems. Others might be more novelty than necessity. Think critically about your daily routine. Identify tasks that you could streamline with smart technology.
For instance, do you constantly forget to turn off the lights when you leave a room? Then, smart bulbs with motion sensors could be a game-changer. But a smart toaster might not be the most practical addition to your kitchen. Especially if your mornings are already a hectic rush.
2. Is It Compatible with Other Devices?
The world of smart home devices can be a bit like a high school cafeteria. Not all device brands play well together. Many smart devices rely on a central hub or app to function. So, ensure the gadget you choose is compatible with the ones you already have or plan to buy.
Mixing and matching brands can lead to a frustrating user experience. Devices may refuse to communicate or need several apps to manage. Researching compatibility beforehand will save you a lot of headaches.
PS: Help is on the way in the future. A new Matter standard aims to address cross-brand compatibility.
3. Is Your Wi-Fi Up to the Challenge?
Smart homes are like data-hungry beasts. They rely heavily on a strong and stable Wi-Fi connection to function properly. Is your internet slow, unreliable, or have limited bandwidth? If so, your smart home dreams might quickly turn into a frustrating nightmare.
Just a few of the potential problems you might face with a weak Wi-Fi connection are:
- Smart lights flickering on and off
- Thermostats refusing to adjust
- Voice assistants lagging behind your commands
Before investing in smart devices, consider upgrading your Wi-Fi router or internet plan. This helps ensure it can handle the increased data traffic.
4. Privacy Concerns Deserve Attention
Smart home devices collect data on your habits and routines. From the times you turn on the lights to the temperature you prefer in your home. These gadgets are constantly gathering information. Some companies may use this data to personalize your experience. But others might sell it to third-party vendors (usually advertisers).
Before bringing a smart device into your home, take time to read the device’s privacy policy. What data does it collect? How is it used? Do you have any control over how your data is shared? Does the privacy policy raise red flags? Then, it might be best to look for a different device with stronger data protection practices.
5. Security Matters: Protect Your Smart Home
Unfortunately, the convenience of smart homes comes with an increased security risk. These devices connect to your Wi-Fi network. This means they can become vulnerable to hacking attempts. Hackers could potentially gain access to your home’s controls. As well as adjust settings or even steal sensitive data.
To mitigate these risks, choose devices with strong security features such as encryption and two-factor authentication. Additionally, keep your devices updated with the latest software patches. This is crucial to address any known security vulnerabilities. Consider creating a separate “guest” Wi-Fi network for your smart home devices. This isolates them from your personal computers and other data-rich devices. The isolation gives you an extra layer of security.
6. Future-Proofing Your Smart Home
Technology evolves at a rapid pace. What’s cutting-edge today might be obsolete tomorrow. Before investing in a smart home device, consider the manufacturer’s reputation. You should look for details on software updates and long-term device support. Will the company continue to provide security patches and updates in the years to come?
If a device lacks a history of consistent software updates, it might be wise to look elsewhere. This helps to ensure your smart home doesn’t become outdated quickly.
7. Start Small and Scale Up Gradually
Don’t get carried away and try to automate your entire home overnight. Smart home technology can be a significant investment. It’s wise to take things slow. Start with a few key devices that address specific needs or pain points in your daily routine.
For example, consider starting with smart lights or a smart thermostat. These help you experience the benefits of smart home technology but before diving into a full-blown home automation setup. This measured approach allows you to assess the usefulness of smart home devices. As well as identify any issues before committing to a larger investment.
Carefully consider these 7 essential questions before buying smart home devices. They’ll help ensure that your foray into the world of home automation is a success.
Need an Expert to Help with Smart Home Setup & Security?
Those “DIY” smart home setups are not always as easy (or secure) as they may sound. If you need help from a friendly technology expert, give us a call. We can help you craft a smart home that’s connected, secure, and truly helpful.
Contact us today to schedule a chat.
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